What exactly is ZMOT?

John CounselWhile ZMOT is developing as a serious factor in the success of many major brands, LOCAL small businesses seem to be ignoring it, or are simply unaware of it, along with the armies of “local business marketing consultants” and others who serve them.

Hello… I’m John Counsel, CEO of The Profit Clinic, which owns this web site. As usual, marketers (real marketers, not just opportunistic sellers who misuse the word “marketing” as a more palatable synonym for “selling”) have taken the short-sighted view of using ZMOT as a mere “buzz-word” — and are missing out on the real power of the concept.

The short videos below will explain the concept and why and how it’s so effective in today’s world, where the consumers control the market place.

You ignore ZMOT at your peril.

Here you can view a series of authoritative videos from sources like Google, Shopper Sciences and other leading research and marketing firms, explaining ZMOT, its empowering impact on consumers… and how ALL business owners need to change their marketing mindsets to adapt to this rapid change. (Click on the images to open each video in a new window.)

The Zero Moment of Truth
ZMOT:Introduction
ZMOT: A New Mental Model
ZMOT: Changing the Rule Book
ZMOT in Local Small Business
ZMOT: Measure Everything
Reviews & Ratings: Bad? Good?
Equal thought, not afterthought
Mothers: a driving force
ZMOT in B2B – 1
ZMOT in B2B – 2
ZMOT all around!
MOTS Next?
ZMOT: How to Win
ZMOT: Keep it going!

In the next section: Discover why ZMOT isn’t enough to solve YOUR marketing challenges — and learn what’s missing.